Effective Date: 22/11/2024

1. Information We Collect

We collect the following categories of information to provide and improve our services:

a. Personal Information You Provide

• Name
• Email address
• Shipping and billing address
• Payment information (handled securely by third-party processors)
• Account details (if you create an account with us)

b. Information We Automatically Collect

• IP address
• Browser type and version
• Device information (e.g., operating system, screen resolution)
• Interaction data (e.g., pages visited, items viewed, time spent on the site)
• Cookies and tracking technologies (refer to our Cookie Policy for more details)

c. Information from Third Parties

• Payment processors to confirm transactions
• Social media platforms if you engage with our content

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Provide customer service and respond to your inquiries
• Send transactional updates (e.g., order confirmation, shipping details)
• Offer personalised product recommendations
• Send promotional materials (if you’ve opted in)
• Improve our website, services, and customer experience
• Comply with legal obligations

3. Sharing Your Information

We only share your information in limited circumstances:

• Service Providers: Third parties that perform essential services (e.g., payment processors, delivery companies, website hosting).
• Legal Compliance: When required by law, such as responding to court orders or regulatory authorities.
• Marketing Tools: Analytics platforms (e.g., Google Analytics) to understand user behavior.

We will never sell your personal data to third parties.

4. Your Rights

Depending on your location, you may have certain privacy rights regarding your data. These may include:

• Access: The right to request a copy of the data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete data.
• Deletion: The right to request that we delete your personal data.
• Objection: The right to object to certain types of data processing, such as direct marketing.
• Portability: The right to request the transfer of your data to another service provider.

To exercise these rights, please contact us at losttruthclothing@gmail.com

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

6. Security

We take data security seriously and use industry-standard measures to protect your information from unauthorized access, loss, or misuse.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance website functionality
• Analyze user behavior
• Provide personalized shopping experiences

You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of significant changes by posting the updated policy on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Lost Truth
Email: losttruthclothing@gmail.com